HISTORY AND BACKGROUND
Centegra Hospital-McHenry and Centegra Hospital-Woodstock have a rich history in their communities, dating from 1914 and 1956.
Centegra Physician Care (CPC), formerly Centegra Primary Care, is an Illinois not-for-profit corporation and the leading healthcare provider in the greater McHenry County area. We are known for our high quality, state-of-the-art medical services and our genuine, compassionate patient care.
Our mission is to serve our community by providing the highest quality care in an environment of outstanding service, access and convenience. The focus of our practice is on preventative care, education and patient involvement.
As the only clinic of its kind in our county, Centegra Physician Care Associates and the Family Health Partnership Clinic employees have provided screenings, physicals, chronic disease management and sick care to people in need for the past 15 years. In FY2013, our doctors volunteered 376 hours serving more than 600 people at the clinic to provide quality health care to the residents of McHenry County.
Every one of our Centegra locations is committed to giving the highest level of service to all patients, regardless of their ability to pay.
Our providers also volunteer their time to give health-related lectures and presentations for people of our region. Providers speak at nursing homes, colleges, non-profit organizations, fitness centers, high schools and senior living communities to help people understand topics such as heart disease, cancer, chronic illnesses, orthopedics, parenting and wellness. In FY2013, 625 people received education at 33 lectures.
Retention and Growth
Centegra Physician Care doctors understand the importance of CPC’s role in the community and commit themselves and their careers to our mission. About 30 percent of our doctors have five or more years with CPC and 15 percent have 10 or more years of service. Our retention rates have improved from 83 percent in 2010 to 88 percent in 2012.
In terms of headcount, Centegra Physician Care has grown 291 percent since 2006.
The most recent growth is a result of the acquisition of Surgical Associates. Between FY2006 and FY2012, CPC office visits grew by 69 percent. Based on annualized data, CPC office visits are expected to grow another 8.3 percent between FY2012 and FY2013.
Expansion of Specialties
As Centegra Health System continues to grow, so do our specialty capabilities. In FY2011, Centegra offered chiropractic, endocrinology, family practice, hospitalist, immediate care, internal medicine, OB/GYN, occupational medicine, pediatrics and rheumatology services. Later, in FY2012, we developed cardiology, emergency medicine and neurology. Most recently, we began offering behavioral health and physiatry.
Presenting “What’s Right in Health Care”
In 2013, The Studer Group selected Centegra Physician Care as one of 25 organizations to present at “What’s Right in Health Care”in Atlanta, Ga. This is the largest educational institute offered by The Studer Group and is attended by health care organizations from around the world.
Centegra Physician Care was selected due to consistency in outstanding patient perception of quality care and service.
- Back & Spine
- Behavioral Health
- Family Practice
- Internal Medicine
- Obstetrics & Gynecology
- Wound Care
NEW IN 2013
Andrea’s Story (Family Practice)
“What really separates my Centegra primary care physician from others is her sincere interest in me and my family. She always takes her time and explains things to me. My doctor shares her life experiences and relates them to mine; it makes me a lot more comfortable knowing she’s a person just like me.
Whenever I call for an appointment the schedulers always take such good care to get me a convenient appointment. When I show up at my appointment my doctor is very respectful of my time and she’s always on time.
All the staff at Centegra are incredibly compassionate. When I delivered both of my daughters at Centegra, the nurses were attentive and reassuring at a time when I was very nervous. Even when my daughters had their tonsils removed at Centegra Hospital-McHenry the doctors and nurses were so warm and genuine, they really helped to calm my daughters and me.
What also makes Centegra such a perfect fit for my family is the convenience of their locations throughout all of McHenry County. Centegra Physician Care, immediate cares, hospitals with emergency departments are all close to my home. The staff who work at Centegra truly care about keeping me and my family healthy.
I was sick for three and a half years before I finally went to the doctor. By the end of March, I could barely take care of myself because I was so exhausted all the time. I did a lot of research and thought I had a hormonal imbalance based on my symptoms, so I started looking for a gynecologist. I had a lot of trouble finding someone who understood what I wanted, until my boyfriend’s mom (a nurse at Centegra Hospital-Woodstock) recommended Dr. Favia.
I was able to get an appointment with Dr. Favia right away and she took great care of me. On March 29, she did some blood tests and sent me to a hematologist, Dr. Zahir, because the blood tests showed that I had anemia and low platelets. I saw Dr. Zahir on April 1 and he recommended a rheumatologist, Dr. Malik, because he thought I may also have lupus. I saw Dr. Malik on April 15 and started treatment on May 1. Within three days, I started feeling better.
Dr. Malik is great. He is so in tune with what I say; he listens really well. He was able to piece things together and help me quickly. He is so wonderful that I took my mom to him. She was diagnosed with lupus a few years ago but Dr. Malik found out she has fibromyalgia instead. I couldn’t ask for a better doctor.”
Michelle’s Story (Rheumatology)
“My hair was falling out, my joints constantly ached and I was so exhausted. This went on for three years just not feeling well and not knowing why. I had almost completely withdrawn socially because of my extreme exhaustion. It was affecting my personal and professional relationships. Finally, my mother persuaded me to go get some blood work done. The tests were abnormal and the results finally led me to Dr. Malick. He quickly diagnosed me with lupus disease and started me on medication. Within days I could feel the medication working and my energy level returning to normal. Eventually I started feeling so much better, I returned to many of my activities and socializing again. I am so grateful to Dr. Malick. I finally had some answers to why I was feeling the way I did. My doctor has recommended exercise and a healthy diet as a part of my ongoing recovery. I exercise, I eat right and I know what I need to do now to stay well, thanks to my Centegra doctor. ”
Janis’ Story (WellBridge)
“After my bariatric surgery, Dr. Heydari referred me to the WellBridge program. I needed to improve my health because of my diabetes, my high blood pressure and my high cholesterol. My doctor wanted me to have the resources to keep improving my health so I joined Centegra Health Bridge Fitness Center. I never would have imagined in my wildest dreams working out could be so much fun. I absolutely love my aquatics classes. I love my teachers and I’m there three to four times a week. They really make it a lot of fun. I’ve seen significant improvements. For example, I’ve lost 111 pounds. I was on five different medications before my surgery and now I’m down to one. My blood pressure is in the normal range now, too. The whole program gave me the tools and resources I needed to get better and stay well. I’m so grateful to my doctor for taking such great care of me.”
Kerri’s Story (Centegra Weight-Loss Institute)
“I was in total shock at how heavy I had gotten and I wanted to do something about it, so I joined the Optifast program at Centegra. I’ve lost 40 pounds and two pant sizes in the first 11 weeks! Optifast takes the focus off food by providing me healthy meal replacements. There’s medical oversight provided, which gives me peace of mind. What really makes this program so much better than any other program is the amount of support you receive. I couldn’t do it without the support of the nutritionist, behaviorist, fitness trainers and my support group. I’m discovering why I had poor eating habits, learning tools to cope and learning how to eat right while exercising. I’m still working toward my final goal but now I know I can do it.”
Tiffany’s Story (Medical Nutrition Therapy)
At a checkup for a thyroid condition, my endocrinologist, Dr. Achal Ahmed, voiced what what I had been thinking.
She told me I really had to lose weight or one day we’d be talking about diabetes. That really scared me. I told Dr. Ahmed, ‘Give me six months to see what I can do. I was already a member of Centegra Health Bridge Fitness Center, so I scheduled a fitness assessment with a personal trainer. Spending just one hour at the gym most days of the week became a priority. I also worked closely with one of Centegra’s registered dietitians. I learned to cook and shop differently.
After just six months, I’ve dropped 42 pounds and lost 8½ inches from my waist. I really needed the one-on-one help from a personal trainer, nutrition expert and the encouragement from my doctor. Now my glucose, cholesterol and thyroid levels are all in the normal range and the doctor said I reversed my risk of developing diabetes.”
Centegra Physician Care is committed to providing the highest level of health care to our patients. While awards are not why we do our jobs, we are honored to have received the following accolades:
Crain’s Chicago Business Top 25 Physician Groups
Ranked No. 20 in the Chicago Metropolitan area in 2013
100 Best Places to Work in Healthcare in 2013
Northwest Herald’s Readers’ Choice Awards 2013
Best Family Physician Office in McHenry County
Best Pediatric Office in McHenry County
One of The Best Medical Clinics in McHenry County
Clinician & Group Consumer Assessment of Health Care Providers & Systems
The Clinician and Group Consumer Assessment of Health Care Providers and Systems surveys sent to patients found a 90 percent satisfaction trend in 2013
Studer Group Lecture: Best Practices
Selected by the Studer Group in 2013 to speak at a national conference to share best practices (based on scores to the right, the sustainability indicates that the best practices are consistently hardwired).
Q: Would you recommend this provider’s office? 91 percent of our patients said YES!*
*Average taken over 2013 fiscal year
- July 2012 – 91 percent
- August 2012 – 94 percent
- September 2012 – 88 percent
- October 2012 – 90 percent
- November 2012 – 92 percent
- December 2012 – 93 percent
- January 2013 – 90 percent
- February 2013 – 89 percent
- March 2013 – 92 percent
- April 2013 – 92 percent
- May 2013 – 90 percent
- June 2013 – 87 percent